| 1. | |
| Cost associated with personnel engaged in designing, implementing and maintaining the quality system | |
| 2. | |
| Costs associated with measuring, evaluating or auditing products, to assure conformance with quality standards and performance requirements | |
| 3. | |
| Costs associated with defective products, that fail to meet quality requirements and cause losses before shipping | |
| 4. | |
| Costs generated by defective products being shipped to customers | |
| 5. | |
| Metric - two related measures '6 defects/3 KLOC' is a metric | |
| 6. | |
| A governing principle, typically used as the basis for regulations, procedures or standards and generally stated by the highest authority in the organization | |
| 7. | |
| A rule, law, or instruction, typically established by some legislative or regulatory body with penalties for noncompliance | |
| 8. | |
| The precise and verifiable description of the characteristics of a product. A process specification would similarly define a method, procedure, or process to be used in performing a task. Specifications are often produced by technical experts as part of a contractual agreement | |
| 9. | |
| A suggested practice, method, or procedure, typically issued by some authority | |
| 10. | |
| A defined way to do something, generally embodied in a procedures manual. Alternatively, it is a specified way to perform an activity | |
| 11. | |
| A rule or basis for comparison that is used to access size, content or value, typically established by common practice | |
| 12. | |
| A general agreement on practices, methods, or procedures, typically arrived at by explicit agreement | |
| 13. | |
| A regularly, orderly procedure or process for performing a task | |
| 14. | |
| A defined way to perform some activity, generally involving a sequence of methods or procedures designed to accomplish a specified result and typically established by technical specialists |